Refund policy

At Time & Lustre, we value your satisfaction and strive to provide you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

1. Eligibility:

   • Items must be returned within 30 days of receipt.
   • Items must be unused, unworn, and in their original packaging with all tags attached.
   • Items must be in the same condition as received.

2. Non-Refundable Items:

   • Personalized or custom-made products.
   • Items purchased on sale or with a discount code.

3. Return Process:

   • Contact our customer service team at info@timeandlustre.com to initiate a return.
   • Provide your order number and the reason for the return.
   • Our team will provide you with a return authorization and instructions on how to return your item.

4. Refund Process:

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Return Shipping:

   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

Note: If you received a defective or damaged item, please contact us immediately for assistance.