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Warranty

Manufacturer's warranty

Every watch we sell is covered by its manufacturer's warranty against defects in materials and workmanship. The brand honours the warranty, but you don't need to deal with the brand yourself: contact us and we'll manage the claim for you.

Warranty periods and terms vary by brand. If you'd like to know the warranty on a particular watch before you buy, ask us.

What a manufacturer's warranty usually doesn't cover

  • Normal wear and tear, such as scratches on the case, crystal or bracelet
  • Straps and batteries
  • Water damage when the crown wasn't fully pushed in or screwed down, or when the watch was used beyond its water resistance rating
  • Damage from accidents, drops, misuse, or repairs by anyone other than the brand

How to make a claim

  1. Email info@timeandlustre.com or call 0413 109 474 with your order number, a description of the problem and, if you can, a photo or short video.
  2. We'll reply within one business day with the next steps.
  3. If the watch needs to go back to the brand for assessment or repair, we'll tell you where to send it. Some brands assess and repair watches overseas, so a repair can take several weeks. We'll keep you updated along the way.

If the watch is faulty, we cover the cost of sending it back.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights come from us as the seller, and they apply on top of any manufacturer's warranty. They cover everything we sell, including opal jewellery, straps, watch winders and sale items. If something goes wrong, contact us first. You don't have to go to the brand.

Contact

Time & Lustre, ABN 69 662 502 500
Email: info@timeandlustre.com
Phone: 0413 109 474